Because everything in our forest machine range is designed by us, we know them inside out. Therefore you can be absolutely sure our technical support can answer any question about operating the machine. This service is free and is automatically included as part of the machine delivery.
It is important to us that you receive service in your own language. That’s why we have trained forest machine professionals in our key markets to serve you at our local support and service points.
Thanks to their simple construction, ProSilva forest machines are extremely reliable and durable tools. Downtime due to machine failure is something our customers rarely experience. In fact every one of the machines we have ever manufactured is still being used today in some of the toughest operating environments.
However it is also a good idea to service your machine regularly to maintain its high level of functionality throughout its lifetime. Our forest machine maintenance service is available through our contract maintenance network in our most important market areas.
When you need a spare part you can get it quickly from our factory warehouse. We have about 5,000 items readily available on the shelf and those that aren’t we will get to you as fast as we can.
Our genuine after market spare parts have the advantage of being inexpensive, something that is directly reflected in your wallet. However using genuine spare parts also improves the overall performance of your machine in the long run.
The most convenient way to order spare parts is to either call or send us an e-mail.
How can we help?
If you need answers regarding the operation and maintenance of your machine, or require spare parts, please contact us. We promise to always respond to your enquiry quickly as we know your machine will only produce when it is operational.